Privacy Policy


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Our Privacy

1. Introduction

Global Solutions (“we”, “us”, “our”) operates globalsolutions.sa. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and services, including Odoo implementation, ERP, training, support, product sales, and hosting.

2. Information We Collect

a. Personal Data

  • Contact information: name, email, phone, company, job title
  • Account credentials for user logins
  • Billing info for invoicing (e.g., company name, tax ID, address)

b. Usage & Technical Data

  • IP address, device/browser type, operating system
  • Web activity: pages viewed, features used, timestamps
  • Cookies and tracking technologies

3. How We Use Your Data

We use collected data to:

  1. Provide and manage services (e.g. invoice issuance, support, training).
  2. Communicate updates, support tickets, billing, and marketing (with consent).
  3. Analyze trends for improving functionality and user experience.
  4. Protect our business and comply with legal obligations (e.g. payment, tax, PDPL compliance).

4. Legal Basis

Processing is based on:

  • Consent: when you opt-in for marketing or communications.
  • Performance of Contract: to provide service you requested.
  • Legal Obligation: to comply with Saudi tax, PDPL, and other regulations.
  • Legitimate Interests: maintaining operations, security, troubleshooting.

5. Data Sharing

We may share data with:

  • Service providers under contract (payment processors, hosting, support, email platforms).
  • Law enforcement or regulators, when required by law.
  • Business transactions (if we merge or sell assets).
  • Subsidiaries or affiliates for group-level operations.
  • With your consent, or to protect rights and safety.

6. Data Retention

We retain personal data as long as needed for purposes above, and as required by legal and tax obligations. After this period, we securely delete or anonymize your data.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you logged in and improve site functionality.
  • Analyze traffic and usage patterns.
  • Offer you marketing content (with consent).

You can manage cookies via your browser, but disabling some may disable parts of our site.

8. Your Rights

Under the Saudi PDPL and other applicable laws, you may:

  • Access, correct, or update your personal data.
  • Withdraw consent (for marketing and cookies).
  • Request deletion of your data (subject to legal limits).
  • Lodge a complaint with a supervisory authority.

To exercise your rights, please contact us via the details below.

9. Security Measures

We implement industry-standard security practices:

  • SSL/TLS encryption for data in transit
  • Secure infrastructure and firewalls
  • Access controls and employee training

However, no online system is completely secure—use at your own risk.

10. International Transfers

If your data is processed outside Saudi Arabia, we ensure it's protected under contract or binding legal safeguards.

11. Minors

Our services are not targeted at individuals under 18. We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.

12. Changes to This Policy

We may update this policy periodically (e.g., on service or legal changes). The effective date will be revised accordingly. For material changes, we’ll notify you via email or a notice on our homepage.

13. Contact Us

If you have questions or requests, contact:

Email: support@globalsolutions.sa

Phone: +966543552412